Chapter 1: Intention of Non-Violent Communication
1.1 Why CSF?
1.2 Attitude and human image of non-violent communication
Chapter 2: Observations
Individual exercise for observation
Partner exercises for observation
Chapter 3: Condition
Chapter 3.1. Feeling vs. Thought
Chapter 3.2. Why is the distinction between thought and feeling so important?
Individual exercise on feelings
Partner exercise on feelings
Chapter 4: Needs
Chapter 4.1: What is a Need?
Chapter 4.2: Conflicts arise at the strategy level for meeting needs
Chapter 4.3: How Fulfilled and Unmet Needs Affect Your Feelings
Chapter 4.4: There are no negative needs
Individual exercise on needs
Partner exercise on needs
Chapter 5: Asking in the CSF
Chapter 5.1: What is the difference between a request and a claim?
Chapter 5.2: What to do if my counterpart decides not to fulfill my request?
Chapter 5.3: The Three Types of Requests
Single exercise for the request
Partner exercise for the request
Chapter 6: Self-empathy
Why self-empathy is so important
Chapter 7: Empathic Listening
The 4-ear model
Chapter 8: Communicating non-violently in everyday life
Chapter 8.1: How to Limit Frustration
Chapter 8.2: Street Giraffisch
Thank you dear reader!